Data Deletion Instructions

• CRM users who connected a Facebook account in Settings → Integrations → Facebook
• People who submitted a Facebook Lead Ad form on a Page connected to SOU Leads (for example name, phone, email, and other form answers)

Submit the form below, or email privacy@soutours.in with the subject line Facebook data deletion request.

Include:

• Your name
• The email address you use for Facebook and/or the CRM
• The Facebook Page involved, if you know it
• Whether you want us to disconnect Facebook from the CRM, delete lead records that came from Facebook Lead Ads, or both
• Your Facebook user id or the phone number used on the Instant Form, if you have them (optional, but helps us match the record)

Use this form if you prefer not to send an email. We log the request and email you using the address you enter.

We will confirm that we received a valid request and complete deletion or irreversible anonymisation within 30 days. Simple Facebook disconnects are often finished sooner. If a law requires us to keep a limited record (for example a fraud or accounting record), or if we cannot match your identity, we will explain that in our reply.

After we finish, we email you a confirmation and a confirmation number in the form SOU-DEL-YYYYMMDD-XXXX.

When the request is valid, we delete or irreversibly anonymise:

• Facebook Login connection for that CRM user (Facebook user id, name, access token, token expiry, granted scopes)
• Stored Page access tokens for Pages that user connected
• Facebook webhook logs tied to that user, where they can be identified
• Facebook lead import rows for that user or that lead
• Retry or dead-letter jobs for that import
• CRM lead records whose only source is Facebook Lead Ads, or Facebook identifiers (such as Meta lead id and campaign/ad/form names) on a CRM lead that also exists from another source, as requested

Access tokens are revoked in our database so the app can no longer call Graph APIs on your behalf.

We may keep a minimal log of the deletion request itself (date, email, confirmation number, and completion status) to show we complied. We do not keep Facebook access tokens after deletion. We may retain data where Indian or other applicable law requires it.

You can also remove SOU Leads from your Facebook account:

• Open Facebook → Settings & privacy → Settings
• Open Apps and websites
• Remove SOU Leads / SOU Tours
• Optionally tap Send request to ask the developer to delete your data

If you send a request from Facebook, please also submit the form above or email privacy@soutours.in so we can match your Facebook user id.

SOU Tours
Product: SOU Leads
CRM: https://leads.soutours.in
Email: privacy@soutours.in

Related documents: Privacy Policy and Terms & Conditions.